😇 Be honest
Warehut is built on trust. You agree to be honest when communicating with brands and Warehut at all times, including during onboarding and during logistics arrangements.
🏡 Your property
The place where you store and handle inventory should be clean, safe and secure. Inventory should not be stored in damp, hot or unsanitary conditions.
In order to reduce the risk of theft or damage, no one apart from you should be able to access inventory, including family members, children and pets.
Warehut strongly recommends that you maintain insurance to protect yourself against loss and damage. You must maintain all insurance required in your region.
📬 Receiving inventory
When you start working with a new brand, we’ll provide them with your verified Warehut’s address on your behalf.
You’ll need to proactively communicate regarding inventory deliveries to your Warehut. You’ll need to be there when inventory arrives so that you can sign for it and reduce the likelihood of theft or damage.
✅ What you can and can’t do with inventory
You can’t use, sell, lease, pawn, mortgage or make any use of a merchant’s inventory. You’re only authorised to store it, pack it, and send it to the customer.
🤐 Personal Information and privacy
You must keep all merchant data, including their customers’ names, addresses and the contents of their orders confidential. You must not use, publicise or sell any of the merchant data you encounter as a shipper.
📱 Communicating with merchants
Communication is the key to a successful relationship between merchant and shipper.
You must keep your merchant/s informed about everything that they would reasonable expect to know. This includes, for example:
- whether there will be any delayed fulfillments and the length of any delays;
- any non-standard fulfillments;
- any extra costs you expect or have incurred;
- any incidents involving loss of or damage to inventory;
- what to do in case of returns;
- any issues or problems that you encounter;
- when you have almost run out of inventory; and
- any holiday plans or illness that prevents you from fulfilling orders. You are expected to make best efforts to find coverage in such cases. If coverage cannot be found, you are expected to communicate this to your merchant(s) and Warehut in advance. Interruptions to service may result in poor reviews on your account, unhappy merchants and, in extreme cases, a ban from Warehut.
Please note that this is not an exhaustive list and that you are expected to use your best judgement when it comes to communicating with your merchant/s.
🔚 Terminating an arrangement
You must give Warehut and your merchant/s 30 days’ notice in writing before terminating a logistics arrangement.
You should contact your merchant via the chat function in the Warehut app. You should contact Warehut by emailing hi@warehut.io with the subject line “30-day termination notice — from: [your name]; merchant: [merchant’s name], owner of [store name].”
📦 Leftover inventory
You agree to make available any inventory that remains in your possession at the conclusion of a logistics arrangement so that it can be returned to the merchant.
You do not have to pay for or arrange the return of inventory, but you do agree to facilitate the collection of any remaining inventory. This includes by giving delivery drivers access to your property and/or being present when a delivery person comes to collect the inventory from your property.
📄 Liability
You use Warehut entirely at your own risk.
Warehut is not liable for any loss or damage you sustain by using our platform. This includes but is not limited to loss or damage to yourself or your property (e.g. from storing or handling inventory), and claims made against you for late or missed deliveries or loss or damage to inventory.
You are not an employee, agent or contractor of Warehut or any merchant.
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