These are the minimum standards you need to meet in order to be a shipper.
Penalties, including financial penalties, may apply if you fail to meet any of these standards. Check our User Agreement for more details.
⏱️ Time limits
- You should pick all orders within 24 hours. Picked orders should be scanned by the courier within 48 hours.
We may adjust or make an offset or deduction from your shipper payment for any orders not picked within 72 hours of your being notified of the order via the Warehut app. We may adjust or make an offset or deduction from your shipper payment for any orders not scanned by the courier within 72 hours of your being notified of the order via the Warehut app.
❌ Mistakes, mis-picks, and wrongly addressed orders
- Your overall error rate should remain under 99% at all times. Errors include missing or incorrect SKUs in an order and wrongly addressed orders.
We may adjust or make an offset or deduction from your shipper payment for any order containing more than 20% incorrect SKUs.
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