How to file a shipping claim

❗Check if you’re eligible to file a claim

• By default, insurance is not included with Warehut shipments. To add shipment insurance to your account, speak to a member of our team. We’re only able to help you file a claim if you have all of the correct documentation and the shipment was covered by insurance.

• Most UPS shipments that we send, including UPS Ground, include $100 of complimentary cover.

✉️ Send an email to claims@warehut.io

• Use the subject line "Claim for [Your Brand Name] - [order ID]" to help us identify your request quickly.

ℹ️ Include the following essential information in your email:

• Customer complaint: Attach a copy of the complaint (screenshot or forwarded email) from the customer affected by the missing/damaged order. The complaint should state that the item was damaged or not received, and include the tracking number and order number.

• Receipt from your store: Attach a receipt showing the item/s purchased and the price.

• Tracking number: Include the tracking number of the shipment.

• Order ID: Provide the order ID associated with the shipment.

• Date notified by customer: Mention the date you were first informed by the customer about the issue.

• Attach a picture (if damaged): If the item is damaged, please attach clear photos showing the damaged item.

🔜 What to expect next:

• The processing time for claims is normally between 30-60 days. This timeline is influenced by carrier delays, which are unfortunately out of our control.

• If approved, claims are paid in Warehut credit against future invoices or Warehut Wallet credit (for active Warehut Wallet users).

• Claims are subject to approval by the carrier, not by Warehut. We don’t have control over the carrier’s decisions. We’re here to help you submit a claim, we don’t decide whether you get compensated or not.

🆘 Need help?