How to send inventory to your Warehut – Warehut

ℹ️

Follow this guide to correctly prepare, label and notify anything that you send to your Warehut. Deliveries that do not comply with these instructions will be received at your ad hoc hourly rate (more expensive), will take longer to receive (slows down your sales) and may risk being rejected by your shipper if they are unidentifiable, unsafe, or too heavy to handle, so please follow this guide carefully.

🛖 Introduction

Preparing your inventory for delivery to your Warehut is important. Following these instructions will save you time and money.

⏱️ Your Warehut cannot start shipping your orders until all your stock is correctly identified and received.

💵 If these instructions are not followed, inventory will be received at your ad hoc hourly rate.

✉️ Letting us know

When packages are delivered to a Warehut that they aren’t expecting, this can cause confusion, delays and inconvenience for the Shipper.

To notify us of an inbound delivery, complete this packing list and email it to inbound@warehut.io at least five (5) business days before the estimated delivery date.

For palletized inbound deliveries:

The packing list should include the number of pallets being sent and the type of pallet (SKU-pure or mixed-SKU).

For inbound deliveries in carton(s):

The packing list should specify totals for each SKU, number of SKUs per carton and carton identifier (carton number / total number of cartons).

You also need to message your Shipper via the app to notify them that the shipment is inbound. You don’t need to send them the packing list, just the carrier, tracking information and estimated delivery date.

🏷️ Labelling and identification

For palletized inbound deliveries:

Affix a printed copy of the packing list to each pallet.

Each pallet should be labelled on two sides with at least the following information: Your Business Name, Delivery Address, list of SKUs on pallet, "SKU-PURE" or "MIXED-SKU" (as applicable), pallet number / total number of pallets.

For inbound deliveries in carton(s):

Include a printed copy of the packing list for each carton inside each carton.

Each carton should be labelled with: Courier label, "SKU-PURE" or "MIXED-SKU" (as applicable), carton number / total number of cartons.

Deliveries that are unidentifiable, mis-labelled, lacking a packing list or containing an incorrect packing list will be identified and received at your ad hoc hourly rate.

⚖️ Weight and safety

Cartons must be capable of being safely lifted by a single person. We recommend that cartons not exceed 25 lbs.

Some Warehuts are not set up to receive pallets. If you have any doubt, or haven’t shipped pallets to your Warehut before, double check with our team first.

🧾 Taxes, duties and fees

You’re responsible for paying all import duties, taxes, freight fees, and other miscellaneous fees on stock deliveries.

Your Shipper will not pay any courier fees. If they receive a delivery and is asked by the courier to pay a fee of any kind, they will reject the delivery and you may be charged an ad hoc fee.

If you are shipping inventory from outside the USA, shipments must be Delivered Duty Paid (DDP) and not Delivered Duty Unpaid (DDU). Shipments should never be marked as “bill receiver” for duties and taxes.

You should always be listed as the Importer of Record, and your Warehut's address should only be listed as the delivery location.

💥 Damaged goods

It’s never good news when your goods are damaged in transit, so we take these situations seriously to ensure that the damage can be accurately documented in a timely way. This minimizes disputes and provides you with evidence of the damage that may assist in insurance claims.

Goods have been damaged in transit will be counted, inspected and received at your ad hoc hourly rate. If you need more images of the damage, this can be arranged on request.